When buying a product from us, you get a fully assembled and programmed controller ready to work out of the box. From June 2018 controllers will start shipping with PoE in all standard models. When this happens, power supply, network cable and micro USB programming cable may be an optional accessory.
Prices: See the individual products
MSRP excludes sales taxes/duties and shipping cost.
Prices in $ is USD and only applicable to USA/Canada unless no price in € is mentioned. Prices in € applies to all other locations.
Consulting hours: 150€/hour (185$).
This is the process:
Sales tax in Denmark is a whooping 25%. Whether or not we will have to charge you this depends on where you are from. All prices on the website are without sales tax and in most cases it will not be a problem:
Many of our products are in stock and ship out the same day or the day after. However if the product is not it stock, it will have a fabrication time of 2-3 weeks from your order.
We can often express produce your order (within a week) but charges apply. Please ask us.
Unless otherwise noted:
Unfortunately we can't offer you any right of returning a purchase unless specifically agreed to during the conversation before a sale. We will always quality check the products before they leave our production line and at this time they will conform to the functionality described on the website, demonstrated in videos or described in individual agreements we have made.
If you pay by PayPal / Credit Card you do it in the understanding that you waive your chargeback rights.
When shipping we use the incoterms DAP (Delivered at Place). This means the buyer is responsible for import clerance and any applicable local taxes or import duties.
We have no influence on how your particular country chose to calculate the import tax or how the chosen courier chose to handle this. We always state the value of your order on the invoice, which goes with the package.
Usually the import rate is calculated based on the TARIC code (8543 70 90) and a fee for handling the import tax might occur.
We offer a 1 year warranty on the hardware kits and service work we sell. This relates to the functional state of the assembled design when shipped.
In some cases the designs we sell - be it hardware or software - is based on open source and "distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE" - as it is stated in the well known GNU/GPL license.
The ATEM Protocol disclaimer
In particular we can't guarantee for any change outside of out direct control and an example of that could be if Blackmagic Design decided to obfuscate their ATEM protocol so that the Arduino ATEM Library/Protocol is rendered useless. There is no guarantee that this won't happen some day and therefore all we can guarantee is that the ATEM Device Cores are known to work with ATEM switchers in the past and present. The implementation is not endorsed by BlackMagic Design. However, we do offer the ATEM Proxy which is a middle man box running on the official SDK and that will - for as long as BlackMagic Design offers their ATEM SDK - provide a working (and higher capacity) link to ATEM Switchers.