Policies

About
Policies
Policies
 
Support Policy
Our support is here to help you. Find out about the conditions when have purchased a product from us.
In case you purchase through a reseller, please address any support questions to them directly. They will help you to get started.  

In case you purchased directly from us, we will always do our best to help you get started but there are cases where we cannot offer free support. With UniSketch OS and the diversity of Device Cores we offer, combinations of configuring can be endless. 

Therefore we will assist you in getting started with a default mode configuration out of any of the SKAARHOJ Official Configurations, but if you wish to utilize a different combination of Device Cores or modify a SKAARHOJ Official Configuration support fees will apply.  

Prior to contacting SKAARHOJ support, please make sure you have followed instructions from the Installation and Operation Manual and specific Device Core manuals as most questions are answered there.

 
Return Policy
Here you will find our return policy.
Unfortunately we can't offer you any right of returning the assembled designs.

We will always quality check the products before they leave our production line and at this time they will conform to the functionality described on the website and demonstrated in videos as well as any individual agreements we have made. We believe this policy is a fair consequence of the fact that every unit that leaves us is essentially tailor made for you. 

 
RMA Policy
Here you can read about how we will handle our RMA (Return merchandise authorization)
In order to issue a return merchandise authorization (RMA), the following process has to be strictly followed:
Contact SKAARHOJ
with your enquiry
Contact SKAARHOJ support at support@skaarhoj.com with your enquiry
RMA
number
If the issue cannot be resolved remotely you will be issued a RMA number
SKAARHOJ Support division
must review the case
A member of the SKAARHOJ Support division must review the case. No RMA will be issued or accepted prior to a revision of the case and a RMA number has been issued directly by the SKAARHOJ Support Division itself. None of the SKAARHOJ associated sales channels (distributors, resellers, technology partners or others) are capable of issuing an RMA process on behalf of SKAARHOJ.

Once a RMA number has been assigned, then you need to send back the product to SKAARHOJ at the following address: 
SKAARHOJ ApS 
ATT: RMA #  
Rosenkaeret 11c, Ground Floor 
2860 Soeborg 
Denmark 

If email, phone number or VAT number is required please use the following:
Email: support@skaarhoj.com
Phone: +45 31125252
VAT Number: DK39699583

 
Privacy Policy
This is how we handle and stall personal data.
Contact regarding personal data

If you want access to the information that is registered about you with us, please contact: info@Skaarhoj.com. If you have incorrect data or have any other objections, please contact the same place. You have the opportunity to understand, what information is registered about you, and you can object to a registration under the Personal Data Act.

As a customer, you have the right to access your collected data categories (Articles 15, 16 and 17) and you may object to the registration in accordance with the relevant rules of the EU General Data Protection Regulation (GDPR). Upon relevant inquiry, we will update, modify or remove personal information that we control, subject to any violation of any law.

We can refuse requests that are repeated without cause, require excessive technical intervention (e.g. developing a new system or substantially changing existing processes), affecting other people's personal data or requests that are extremely impractical (e.g. information from backup systems). All inquiries regarding this should be addressed directly to info@skaarhoj.com.

Protection of personal data

According to the law, your personal information must be kept safe and confidential. We store your personal information on high-security servers, that are located in controlled facilities. However, we cannot guarantee 100 percent security for data transfers over the Internet. This means that there may be a risk that other unauthorized persons gain access to information, when data is sent and stored electronically. You thus disclose your personal information at your own risk.

Personal data is deleted or anonymized continuously, as the purpose for which they were collected is terminated.

The rapid development of the Internet means that changes in our processing of personal data may become necessary. We therefore reserve the right to update and modify this Privacy Policy. If we do, we will of course make the date of "last updated" at the bottom of the page. In case of significant changes, we will notify you in the form of a visible notice on our websites.

You have the opportunity to complain about the processing of information and data regarding you. The complaint is filed with the Data Inspectorate (in Denmark: Datatilsynet).

You can contact SKAARHOJ ApS on:

E-mail: info@skaarhoj.com
Phone no: +45 31 12 52 52
Skaarhoj ApS
Rosenkaeret 11c
2860 Soeborg
Denmark


May 2018

 
Warranty Policy
We have a 1-year period warranty starting from the date of purchase.
1-year warranty
on the hardware kits and service work
We offer a 1-year warranty on the hardware kits and service work we sell. This relates to the functional state of the assembled design when shipped. The warranty covers the products as long as they are used in a normal way, following usual rules of use and security according the state of the art.  
1-year period
when buying directly from SKAARHOJ
The 1-year period starts from the date of purchase (the invoice date) when buying directly from SKAARHOJ. If a product has not been purchased directly from SKAARHOJ, but via other sales channels, the 1-year period starts with a maximum of 2 months later from the date of purchase from the SKAARHOJ factory itself.
 
Replacement Product Policy
For a replacement of a product certain criteria need to be met.

By default SKAARHOJ does not offer sending an advanced replacement unit. The default case is always a repair of the product, by getting the unit back to the SKAARHOJ service center in Denmark.  Shipment of a replacement unit can only be considered if one or more of the following criteria have been met:

DOA
Dead On Arrival
The unit is dead on arrival (DOA) and this has been confirmed by the SKAARHOJ Support
Wrong product shipped 
SKAARHOJ sends order confirmation
A wrong product has been shipped  (SKAARHOJ will send out an order confirmation after placing an order - it is the responsibility of the customer to check the order confirmation. A wrong product classifies as a product not matching the item list on the order confirmation)
Hardware defect
caused by the packaging
A hardware defect caused by the packaging of the product itself in the original SKAARHOJ packaging (hardware defect caused by a courier service handling of the package does not suffice as a hardware defect. A claim against the courier must be initiated)
 
Cookie Policy
Our Cookie Policy is very standard. Read about how we treat and handle cookies.
Cookie and Privacy Policy

On SKAARHOJ.com we collect information about all visits on the website. We use this information to improve your user experience, evaluate the use of individual items on Skaarhoj.com and to support our marketing. The collection of personal customer information on Skaarhoj.com takes place within the framework of existing legislation and the EU's general data protection regulation (GDPR).

Skaarhoj.com automatically detects your IP address as well as data regarding your movements between different pages and services on the webpage. In this regard, we use various analytics tools, such as Google Analytics, that help us collect statistical information about the use of Skaarhoj.com and make it a better experience for you.

Skaarhoj.com collects user information from four sources:
Our website
From cookies when you visit our website, for example. IP address, country, viewed pages, displayed categories, displayed tags, interaction / clicks, and searches.
Purchase
From purchase, for example. demographic data, email address, payment information, items, order amount, discount level, brands and frequency. Included is the sending of transaction email, for example. Order Confirmation, Shipping Confirmation and Refund Confirmation.
User behaviour
From user behaviour and engagement in the transmitted communication (e-mail, SMS, direct mail or phone), eg. opening speed, click speed and time spent reading e-mail, sender domain, and type of email client.
Added user information
From users who provide information about themselves (for example, by adding a favourite brand or information to the customer profile).
The purpose of collecting information serves different areas:
Liabilities
In order to fulfil our commitment to you as a customer or user of our service - such as purchase, invoicing and customer service.
Customer service
In order to perform customer service email, chat or phone. Answer questions related to your order or past orders, correct errors and guide the customer.
Marketing
To provide inspiration, product offerings / services and personal recommendations via web, email and through third party marketing.
Customer experience
To improve customer experience through interaction with SKAARHOJ, such as personalizing your experience at Skaarhoj.com, developing new features, services and products. This also includes managing, protecting, operating, and maintaining our websites, system administration and security, and agreeing aggregated statistics on use of the site, purchasing and improving understanding of our customer's preferences.
Fraud and risk
To prevent fraud and carry out risk assessment.
Legislation
To comply with applicable legislation.
Profiling

SKAARHOJ creates individual customer profiles based on collected data about you across all data sources / categories, eg browsing behavior along with your purchases and information you have provided (eg favorite products). We combine and analyze this data for the purpose of improving your experience at Skaarhoj.com and tailoring personal offers and services as well as defining the frequency of communication.

Data storage period

We keep your personal information for the period necessary for fulfilling the purposes outlined in these Terms and Conditions unless a longer retention period is required or permitted by law for legal, fiscal or regulatory reasons or other legitimate business purposes.

Marketing purpose
for Skaarhoj.com
3 years after your recent activity, e.g. purchase, communication activity or visit our websites, if you have given your marketing authorization (email, SMS, phone, etc.) and as long as we have your permission.
Order history and obligations
to fulfil orders at Skaarhoj.com
7 years or as long as we are required to comply with the necessary legal requirements.
Customer Service
for Skaarhoj.com
3 years or as long as we are required to comply with the necessary legal requirements.
Customer Experience
on Skaarhoj.com
3 years after your recent activity, e.g. purchase, communication activity or visit our websites. If you have given your marketing authorization (email, SMS, phone, etc.) and as long as we have your permission.
Fraud and risk assessment
for Skaarhoj.com
3 years or as long as we are required to comply with the necessary legal requirements.
Comply with legislation
for Skaarhoj.com
As long as we are required to comply with the necessary legal requirements.
What is a cookie?

When you visit Skaarhoj.com, cookies are stored on your computer. A cookie is a small text file stored in your browser to recognize your computer on subsequent visits. There are no personally sensitive information stored in our cookies. Virtually all websites use cookies. They are located on your own computer to help analyze how the website is used. This is to improve your user experience. In many cases, cookies may be required to provide a particular service on the website. The information in your cookies is sent between your browser and a web server and includes information about user settings, login and how the website is used.

What are cookies used for at Skaarhoj.com?
Browsing
When you visit Skaarhoj.com, we collect information about all visits to our website. We use this information to improve your user experience, evaluate the use of individual items on Skaarhoj.com and to support our marketing.
Analytical tool
We use different analytical tools, such as. Google Analytics that helps us collect statistics about the use of Skaarhoj.com to give you a better experience. To determine who visits our websites, we use cookies to lead demographic and user-related statistics. This allows us to customize and create content and services that match your and other users' interests and wishes. Below you can see the purposes for which cookies are used on Skaarhoj.com
Third party cookies

Skaarhoj.com uses a number of third party services on our pages. These services sometimes also use cookies. Among other things, third party cookies are used to make statistics on your visits to Skaarhoj.com. Here we use the cookie, for example, to know which pages you visit and how long you are. Here we use the Google Analytics system provided by Google.
You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Marketing/retargeting
Skaarhoj.com also works with companies to improve our online advertising to ensure that you only show relevant ads. In this regard, we use the following providers: Facebook, Youtube, Instagram, Google, Twitter and Pinterest. If you wish to be excluded from this type of ads, you can remove your cookie there.

Skaarhoj.com contains third party components such as "Facebook Recommend," "Facebook likes" or "Google+". These third party components cause the third party component, such as Facebook or Google, to receive technical data about your browser, IP address, and which pages you visit on Skaarhoj.com and the like. The processing performed by the third party component is beyond our control and is solely a relationship between you and the third party component. Skaarhoj.com uses these components to link directly to our social media pages, thereby ensuring easy navigation for you as a customer.
Functionality
At Skaarhoj.com, a number of technical cookies are required to handle functionality at Skaarhoj.com. These are cookies that are stored when you log in to Skaarhoj.com. In addition, cookies are stored to keep track of the contents of your shopping cart etc.
How do I avoid cookies?

If you do not want to receive cookies, you can either block all cookies, delete existing cookies from your computer or receive a warning before saving cookies. You do that in each individual browser. We recommend that you read all of our cookie policies thoroughly, before you consider making changes to your cookie settings on the computer, as well as reading about cookies on other websites.

Changing cookie settings can result in a reduced user experience, when you visit our and other web pages. You should be aware that if you do not accept cookies, there may be functionality on Skaarhoj.com that does not work.