In case you purchased directly from us, we will always do our best to help you get started but there are cases where we cannot offer free support. With UniSketch OS and the diversity of Device Cores we offer, combinations of configuring can be endless.
Therefore we will assist you in getting started with a default mode configuration out of any of the SKAARHOJ Official Configurations, but if you wish to utilize a different combination of Device Cores or modify a SKAARHOJ Official Configuration support fees will apply.
Prior to contacting SKAARHOJ support, please make sure you have followed instructions from the Installation and Operation Manual and specific Device Core manuals as most questions are answered there.
We will always quality check the products before they leave our production line and at this time they will conform to the functionality described on the website and demonstrated in videos as well as any individual agreements we have made. We believe this policy is a fair consequence of the fact that every unit that leaves us is essentially tailor made for you.
Once a RMA number has been assigned, then you need to send back the product to SKAARHOJ at the following address:
ATT: RMA #
Rosenkaeret 11c, Ground Floor
If email, phone number or VAT number is required please use the following:
Phone: +45 31125252
VAT Number: DK39699583
If you want access to the information that is registered about you with us, please contact: info@Skaarhoj.com. If you have incorrect data or have any other objections, please contact the same place. You have the opportunity to understand, what information is registered about you, and you can object to a registration under the Personal Data Act.
As a customer, you have the right to access your collected data categories (Articles 15, 16 and 17) and you may object to the registration in accordance with the relevant rules of the EU General Data Protection Regulation (GDPR). Upon relevant inquiry, we will update, modify or remove personal information that we control, subject to any violation of any law.
We can refuse requests that are repeated without cause, require excessive technical intervention (e.g. developing a new system or substantially changing existing processes), affecting other people's personal data or requests that are extremely impractical (e.g. information from backup systems). All inquiries regarding this should be addressed directly to firstname.lastname@example.org.
According to the law, your personal information must be kept safe and confidential. We store your personal information on high-security servers, that are located in controlled facilities. However, we cannot guarantee 100 percent security for data transfers over the Internet. This means that there may be a risk that other unauthorized persons gain access to information, when data is sent and stored electronically. You thus disclose your personal information at your own risk.
Personal data is deleted or anonymized continuously, as the purpose for which they were collected is terminated.
You have the opportunity to complain about the processing of information and data regarding you. The complaint is filed with the Data Inspectorate (in Denmark: Datatilsynet).
You can contact SKAARHOJ ApS on:
Phone no: +45 31 12 52 52
By default SKAARHOJ does not offer sending an advanced replacement unit. The default case is always a repair of the product, by getting the unit back to the SKAARHOJ service center in Denmark. Shipment of a replacement unit can only be considered if one or more of the following criteria have been met:
On SKAARHOJ.com we collect information about all visits on the website. We use this information to improve your user experience, evaluate the use of individual items on Skaarhoj.com and to support our marketing. The collection of personal customer information on Skaarhoj.com takes place within the framework of existing legislation and the EU's general data protection regulation (GDPR).
Skaarhoj.com automatically detects your IP address as well as data regarding your movements between different pages and services on the webpage. In this regard, we use various analytics tools, such as Google Analytics, that help us collect statistical information about the use of Skaarhoj.com and make it a better experience for you.
SKAARHOJ creates individual customer profiles based on collected data about you across all data sources / categories, eg browsing behavior along with your purchases and information you have provided (eg favorite products). We combine and analyze this data for the purpose of improving your experience at Skaarhoj.com and tailoring personal offers and services as well as defining the frequency of communication.
We keep your personal information for the period necessary for fulfilling the purposes outlined in these Terms and Conditions unless a longer retention period is required or permitted by law for legal, fiscal or regulatory reasons or other legitimate business purposes.
You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Skaarhoj.com contains third party components such as "Facebook Recommend," "Facebook likes" or "Google+". These third party components cause the third party component, such as Facebook or Google, to receive technical data about your browser, IP address, and which pages you visit on Skaarhoj.com and the like. The processing performed by the third party component is beyond our control and is solely a relationship between you and the third party component. Skaarhoj.com uses these components to link directly to our social media pages, thereby ensuring easy navigation for you as a customer.
If you do not want to receive cookies, you can either block all cookies, delete existing cookies from your computer or receive a warning before saving cookies. You do that in each individual browser. We recommend that you read all of our cookie policies thoroughly, before you consider making changes to your cookie settings on the computer, as well as reading about cookies on other websites.
Changing cookie settings can result in a reduced user experience, when you visit our and other web pages. You should be aware that if you do not accept cookies, there may be functionality on Skaarhoj.com that does not work.