Pricing, Terms & Conditions
All our products have 1 global MSRP, which is exclusive Sales Taxes, Import Duty, Shipping Cost, and Payment Cost – being SWIFT Cost when using Bank Transfer or Transaction Cost using Credit Card or Paypal)
If you want to trade in another currency than what you see, when entering our web shop you should first register as a customer and then contact our sales team or order management team to have your currency changed (BUT please remember – we offer only USD or EURO)
Any changes to this principle can only be granted by our Head of Sales.
The product is shipped to the following address:
ATT: RMA #
Rosenkaeret 11c, Ground Floor
Where RMA # corresponds to the RMA number issued by SKAARHOJ Support. If email, phone number or VAT number is required please use the following:
- Email: firstname.lastname@example.org
- Phone: +45 31125252
- VAT Number: DK39699583
- Damage to product caused by poor packaging
If the product has suffered damage that was not documented prior to shipment due to poor packaging, a fee will apply to cover the repair of hardware components (or the entire product) as well as the associated working hours spent repairing it.
- Shipping from outside of the EU
If the product is being shipped from the outside of the EU a customs invoice must go along with the shipment. Please use the following information
- Purpose of shipment: Return for Warranty Repair / Return for Non-Warranty Repair
- Product name: Name of the product
- Product value: The amount you paid for the product
- Country of origin: Denmark
- Taric Code: 8471.80.10
- Description of goods: Other units of automatic data processing machines: Control or adapter units
Failure to comply with the above instructions may incur a fee equivalent to the import tariff price and any import processing fees accruing SKAARHOJ.
When the product is repaired and reviewed for our quality control we will ship it back. By default the product will be sent back to the address which stood as the sender, upon receipt of the RMA shipment to us. If an alternative address should be used please inform us.
Cost associated with the shipment back are:
- For products under warranty: paid by SKAARHOJ
- For other products, the shipment back will be quoted at the same time as the repair.
- Shipping to countries outside of the EU
When returning the product we use the following information on the customs invoice
- Purpose of shipment: Return after Warranty Repair / Return after Non-Warranty Repair
- Incoterms: DAP (Delivered at Place)
- Product value: MSRP pricing
This means the buyer is responsible for import clearance and any applicable local taxes or import duties. Please note it is the responsibility of the customer to ensure the import handling via the local tax authority process the customs clearance as a “Return after Warranty Repair/Return after Non-Warranty Repair”. Once the local tax authority begins the customs clearance SKAARHOJ can no longer influence the process. SKAARHOJ recommends contacting the courier service/tax authority for assistance with this process.
If you have problems using our web shop or if you have special request then you can always contact our order management team.
Our normal Incoterm is DAP which will be offered to all new customers
If you are approved, Euler Hermes will grant us a credit limit, which is the limit that we will apply to your application
If you need to do a bank transfer our IBAN/Swift details are:
This symbol (figure 1) on the product(s) and / or accompanying documents means that used electrical and electronic equipment (WEEE) should not be mixed with general household waste. For proper treatment, recovery and recycling, please take this product(s) to designated collection points where it will be accepted free of charge.
Alternatively, in some countries, you may be able to return your products to your local retailer upon purchase of an equivalent new product.
Disposing of this product correctly will help save valuable resources and prevent any potential negative effects on human health and the environment, which could otherwise arise from inappropriate waste handling.
Please contact your local authority for further details of your nearest designated collection point.
Penalties may be applicable for incorrect disposal of this waste, in accordance with you national legislation.